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Apps / Account

Blog Posts

Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Nest app will not connect to Nest Connect device

I just purchased a brand new Yale x Nest door lock, which includes a Nest Connect device. I have downloaded the Nest app onto my iPhone and connected it to my Google account. When I try to add the Connect device to the app (either by scanning the QR ...

Carpeteria by • Community Member
  • 5252 Views
  • 20 replies
  • 1 kudos

payment by Nest and by Google

Hello,I discovered that I have been getting double charged for my Nest subscription since November of 2021 when Google took over Nest and changed plans (being charged for my old plan that does not exist anymore and the new one). I've contacted Google...

Schedules on Family WiFi keep disabling

Hi,We have a google nest mesh. We have added our kids’ devices to our family WiFi and created three schedules. However these three schedules keep disabling themselves and even though we hit enable, they will often become disabled again a few hours la...

DKehoe by • Community Member
  • 293 Views
  • 4 replies
  • 2 kudos

Merkury smart plugs not responding to google assistant

When i go into the geeni app everything works, but i also got my stuff linked to my google home app, and although itll show everything thats on or off, it will not turn my stuff on or off by either tapping or asking google assistant to turn device on...

Unlinked Google to Nest

All of my devices are saying there connected to the nest app. I removed the nest from my google and cannot restore it. Do I need to make a new Home and set up each device? And then to I need to move all other google products from the google home over...

Batteries die

The batteries on my nest thermostat die in 5 days. WHY?

Glocker34 by • Community Member
  • 246 Views
  • 3 replies
  • 0 kudos

Request to manage

I just connected a kasa lightbulb to my google home app, but when I ask my google home mini to change the color or do anything besides turn it on and off, it tells me that I need to go to assistant settings. the app also says that i have to send a “r...

danibi by • Community Member
  • 380 Views
  • 4 replies
  • 1 kudos

Nest aware plus subscription issue

My Nest Aware Plus subscription dropped off of my account when I added two nest cameras that came with a free trial, now I have nothing on my doorbell and limited on my cameras. How to I get my apps to recognize my annual subscription?

RB57 by • Community Member
  • 318 Views
  • 3 replies
  • 0 kudos

Google home app not pausing devices

Hello,Lately when I have pushed the pause function for any of the devices on the app, nothing happens. Anyone have any advice on how to restore this function?

Szedler by • Community Member
  • 580 Views
  • 7 replies
  • 0 kudos

Google home app not working

l have a geeni light and power connector and both are not working when l try to link my account, a few weeks ago was working good and today's morning just stopped it.Is working in geeni app but not working in Google home app.l already tried to link i...

HectorVD by • Community Member
  • 1203 Views
  • 12 replies
  • 1 kudos
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