iPhone not adding Home Members

[spiper76]

The Google Home App does not allow iPhone users to invite members to their homes. Only 1 letter can be typed before the App freezes/locks.

[tgprose]

I’m having this exact problem. Also, even when I type 1 letter,  the member I’m trying to invite doesn’t appear in the list of possible names.

[MplsCustomer]

@spiper76and @tgprose 

You're the third and fourth customers I've seen post about this.

One customer got around it by copying the email address and then pasting it into the form.

Google Nest has not responded to any of the posts.

[tgprose]

I can’t copy or paste an email address on n that field. Can’t type a full email address either. Only option is to scan an email address and when I try that, the app crashes.

[MplsCustomer]

@tgprose 

That's what another customer in this forum reported they did. You could try deleting and reinstalling the Google Home app. If that doesn't work, perhaps you need to try contacting Support:

https://support.google.com/googlenest/gethelp

[Lailaa]

Deleting and readding the app does not solve the problem. Message says “can’t send invite now. Try again”.  We contact support and they said to do the same thing, which also didn’t help … 

[MplsCustomer]

@Lailaa 

"Can't send invite now" also happens to be the less-than-helpful message that displays if you try to invite someone who does NOT have a gmail account into your household.

[Lailaa]

It’s an email on the google domain…

[spiper76]

P.S. I am able to add family with an iPad. The issue is only with the iPhone. 

[Muddi]

Hey folks,

Thank you for sharing the details of the issue you are experiencing with adding a home member to the Google Home app. I appreciate the help provided by MplsCustomer. To confirm, are you using and inviting a personal Gmail account? Also, have you tried using a different phone/tablet?

Cheers,

Muddi

[Lailaa]

No, it’s a Google account but not Gmail. It makes it really difficult and I wish this was not how it was designed.

It would have been really nice to know while we were setting things up initially, and also that the support person we spent about an hour with didn’t have any idea - and said it was an update causing the issue. 🤷‍♀️

[Muddi]

Hey Lailaa,

Sorry to hear about your experience. If you're using a workspace account you will not be able to invite a home member because it's not supported. This is because of the added security settings on your account, that's why we recommend using a personal Gmail account to enjoy the full functionalities of the Google Home/Nest devices.

Cheers,

Muddi 

[LovelyM]

Hello there Lailaa,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Lovely

[LovelyM]

Hi there Lailaa,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Many thanks,
Lovely

[Lailaa]

Having the same issue - on an iPhone. I don’t have an iPad.  Support couldn’t help and said to wait a day. I did.  Still unable to add a family member.  They said to wait for updates?? Not happy with the way this is going.