08-05-2022 08:50 PM
When white button is pressed all i get is three beeps and no blue light. I have reset to factory , removed and reinstalled nest connect. Light is green on nest connect. This was working just fine until i removed lock to do some door repair and had it powered off for 5 or 6 hrs. When i reconnected it all that would work is master code. I removed it from account to set it back up and its been down hill from there. Any idea why lock will not go into setup?
08-09-2022 10:21 PM - edited 08-09-2022 10:26 PM
Hi myred53,
Thanks for your efforts and I'm sorry to hear that. No worries, I'm with you on this. Let's check this out — a few questions:
Give these steps a try:
Let me know how it goes.
Thanks,
JT
08-10-2022 05:17 AM
Thanks for your reply. I have reset back to factory settings and removed lock and connect from my account.
The connect installed ok but when i get to the point where you push white button to install lock it doesnt turn blue. I just get the error chime from lock. Of course if i hit ok on phone i get the something went wrong error T026/(4060). I have seen multiple people with this same error but have not seen a fix. its like the lock will not go in discover mode for some reason. When it gets error chime is there a way to see what it complaining about?
thanks
08-10-2022 05:21 AM
The connect is about 20 ft from router and lock is 5ft from the connect.
08-10-2022 06:24 PM
Hi myred53,
Got it! Great troubleshooting so far. Let's further check — try these additional steps:
Let me know how it works.
Best,
JT
08-13-2022 10:53 PM
Hi there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do
Regards,
JT
08-14-2022 11:00 PM
Hi there,
I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Best,
JT