not able to log into my google home account

[happymundane]

I've never had a problem with the app before, but randomly today, i tried to launch the app and it went to the "Get Started" screen- and then as I tried to log in with my account email, it then gave me an error saying I "do not have access to this service" and I can't find exactly where to enable the "service"? Has anyone experienced this?

[happymundane]

so just an update- i am able to access my camera devices if i log in via the desktop/web app- so i'm not sure why i can't do it through the mobile app anymore. if anyone has any suggestions? 

[gmelanymelissa]

Hi happymundane,

Thanks for your post in the community. I understand that when you try to log in with your account email, you get an unexpected error saying you 'do not have access to this service', especially since you've never had a problem with the app before. It's concerning that you can access your camera devices if you log in through the desktop/web application. I'm here to help!

To better assist you with accurate information, I’d like to confirm the following:

• Can you please confirm if you have the latest version of the Google Home app, which is 3.40?
• Have you tried clearing the cache and data for the Google Home app on your mobile device?
• Have you tried opening the Google Home app on a different mobile device?

Keep me posted.

Best regards,

Melany

[happymundane]

Hi Melany thank you so much for your response! Yes, I’m using the latest version - I’m on an iPhone using ios26 and I deleted the app and reinstalled. Once I input my email, it then goes to the screen that says I don’t have access and that I need to go into my admin console to enable it- when I log into my admin console, I don’t see any options to enable the google home app. Everything was working fine before and suddenly I don’t understand what changed that I now don’t have access. And yes, when I log in via the web app- I can see my camera devices but don’t see my thermostat. Any help or ideas or would so appreciated 

[happymundane]

I did try logging into via my iPad and it gave me an error saying “unexpected response from server” and can’t go further from there