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who gave permission for payment to be taken out for 60 dollars

vecels75
Community Member

this is bs i havent had my cameras hooked up for a long time and i get charged 60 dollars ?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@vecels75 

Perhaps you have an uncancelled subscription. You can check your subscription here:

https://store.google.com/subscriptions?hl=en-US

You can also try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

EmersonB
Community Specialist
Community Specialist

Hello everybody,

 

@vecels75, thanks for reaching out here in the Community. We know where you're coming from and this is not the experience we want you to have. Were you able to reach our support team? If so, let us know your update here.

 

I appreciate the help, MplsCustomer.

  

Regards, 

Emerson

EmersonB
Community Specialist
Community Specialist

Hi vecels75,

I'm dropping by to ensure that everything is covered here. How's it going? Have you reached our support team? Looking forward to your response.

Thanks, 
Emerson

EmersonB
Community Specialist
Community Specialist

Hey vecels75,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson