why am i losing video footage on my on line subscription

[Usernames111]

there are gaps missing on my time line. i have a subscription for 3 months of history, how do i restore the missing streams.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Usernames111]

Yes please. 

please explain why the timeline deletes a good amount of footage on its on after a week or two.  Thank you so much. 

[Usernames111]

“I meant to say on its own “ 👍🏽

[Brad]

@Usernames111

Which device do you have? And which Nest Aware plan do you have?

Best regards,

Brad

[Usernames111]

i have 2 outdoor nestcams and 1 indoor for my garage,

The subscription that i have is the 3 month of History plan. 

Thank you for your time and concern. 

[Brad]

Hello again,

It's possible that if there were no events, there are no recordings. If you are missing live feed, we cannot get that back. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad

[Usernames111]

yeah my cameras hold record consistently 24 hrs, then after time between the subscription time 3 months footage begins to dissappear.

[Brad]

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

[Brad · Accepted solution]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad