08-08-2022 12:21 PM
Hi there
I have two outdoor nest cams and I had to isolate the mains power to the house last week. And when I turned the power back on, the cameras will not restart.
I have the same problem with both cameras - no lights showing whatsoever.
I have tried resetting the modem, and also turning both cameras on and off (flicked the switch and unplugged for over 10 seconds) and still nothing.
Please help, thank you in advance.
Answered! Go to the Recommended Answer.
08-09-2022 08:03 PM
Hi folks,
Thanks for reaching out! I can understand where you're coming. No worries, we'll check this out. Is the Nest Cam Outdoor’s cable securely connected to the power adapter? Are there any kinks or frays in the cable? Also, did the camera work when it was first installed? If yes, how long has it been since installation?
Give these steps a try:
Let me know how it goes.
Thanks,
JT
08-15-2022 02:21 AM
Hi there,
Unplugging and re plugging the USB cable on the box half way along the wiring worked, and both the cameras restarted.
thanks for your help
08-08-2022 12:41 PM
Have you try to reset the camera?
08-08-2022 01:11 PM
Hi thanks for your reply. The Nest Outdoor Cam doesn’t have a reset. Resetting the camera is only done via turning the power off/on. So yes I have (as I have tried the power off/on) and both cameras still do not appear to turn on.
08-08-2022 01:15 PM - edited 08-08-2022 01:16 PM
Yes they do. I just reset my yesterday to reinstall. You have to hold the button on the back for at least 10 sec and you will see the amber light and sound when you holding the button. Hopefully this will work
08-08-2022 01:18 PM
I forgot to ask, do you have the new outdoor battery or the first generation?
08-08-2022 01:46 PM
It doesn’t have a battery. It must be first generation
08-08-2022 02:00 PM
Ok. You must have the 1st gen. Have you try to plug into different outlet to see?
08-08-2022 03:53 PM
yes I have. Also it’s the same problem with two different cameras.
08-10-2022 07:40 AM
Also try to unplug from the disk ( USB) instead of the outlet plug.
08-09-2022 04:01 AM
@Brad are you able to help with this one? Many thanks
08-09-2022 08:03 PM
Hi folks,
Thanks for reaching out! I can understand where you're coming. No worries, we'll check this out. Is the Nest Cam Outdoor’s cable securely connected to the power adapter? Are there any kinks or frays in the cable? Also, did the camera work when it was first installed? If yes, how long has it been since installation?
Give these steps a try:
Let me know how it goes.
Thanks,
JT
08-11-2022 01:40 AM
Hi there
I will check these steps when I get back home tomorrow. But as both cameras have the same issue. I don’t believe it’s anything to do with loose or damaged cables.
Thanks, will come back to you shortly
08-14-2022 04:55 PM
Hey folks!
Benlau88, thanks for your help here.
tsiattalou, sounds like a plan! Please keep us posted. If you have other questions and concerns, feel free to let me know.
Best,
JT
08-15-2022 02:21 AM
Hi there,
Unplugging and re plugging the USB cable on the box half way along the wiring worked, and both the cameras restarted.
thanks for your help
08-16-2022 08:41 AM
We are very relieved to hear that it is working for you! Is there anything else I can assist you with?
Best regards,
Brad
08-16-2022 10:57 PM
No thank you
08-17-2022 12:05 AM
Hey everyone,
tsiattalou, sounds good! You did a great job following the suggested steps. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Cheers,
JT