06-24-2023 07:33 PM
I I got a second gen wired doorbell and was setting it up today. I do not have an existing doorbell and bought the power pack from the Google Store to use as my Transformer.
I followed the directions on this page (https://support.google.com/googlenest/answer/9334421 ) for setting up without a chime using the S2dio Indoor Power Adapter for Nest Doorbell (wired).
It powers on and I get a blue dot. After a few minutes it fades lighter then brighter. I have done a factory reset. I dismounted the doorbell, brought it inside, and sat it right beside my nest indoor camera that's working fine. I confirmed that my cell phone and the camera are on the same network. I only have one but I double checked anyways. I have turned it off and on again several times by unplugging the S2dio adapter. I thought maybe it's a little wire clips on the power adapter had a short. I clipped them off and directly wired it to the device.
I'm at my wits end as I have no idea what to do nest. I I don't get any lights that are a ring just the dot at the top that starts white, turns blue, and then pulses. It never really blinks as it doesn't actually go black just lighter blue.
Any suggestions would be greatly appreciated!
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06-25-2023 11:18 AM
Thought I'd update here incase anyone else has this issue. I needed to turn off my cellular data. First I put my Samsung Galaxy into airplane mode. Se ond I turned the wifi back on. The Home app prompted me to choose my network again and to use my saved password to sign in. Then everything connected and updated normally.
06-24-2023 07:41 PM
Sorry for the typos 🙂 if it matters, I also rebooted my router and moved it all into the same room. 😔
06-25-2023 07:02 AM
The doorbell status light is supposed to pulse blue when it is ready to connect:
What exactly happens when you try to install the doorbell in the Google Home app?
06-25-2023 07:05 AM
It stays on the connecting screen until it says it failed. It gives me the option to try again. Try again repeats the process of waiting several minutes until it fails again. I've done it at least ten times while troubleshooting.
06-25-2023 07:13 AM
That's not much to go on if you're stalled there. You could try contacting Support (https://support.google.com/googlenest/gethelp). Maybe you have a defective doorbell or adapter. The "S2dio Indoor Power Adapter" is different from the "Ninety7 Indoor Power Adapter" that used to be listed on the Google Store.
06-25-2023 07:20 AM
Thanks for trying to help. Have a great day!
06-25-2023 11:18 AM
Thought I'd update here incase anyone else has this issue. I needed to turn off my cellular data. First I put my Samsung Galaxy into airplane mode. Se ond I turned the wifi back on. The Home app prompted me to choose my network again and to use my saved password to sign in. Then everything connected and updated normally.
06-25-2023 03:14 PM
Hi ShudderFoot,
Thanks for posting — as we've got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we don't hear back from you in 24 hours. Should that happen, feel free to create a new one if you have other concerns in the future.
Appreciate the help, MplsCustomer.
Best,
Lance