A car is not a person

[Waterlmc]

How do I get my camera to realize that passing cars and firetrucs are not people? I get a "person" notification for them. Thank you!

[janthadeus]

Hi Waterlmc,
 

Thanks for reaching out. I’m sorry for the delayed response here. Let’s sort this out — a few questions: what’s the model of your camera? When did the issue start? What’s the make and model of your phone? Also, how far is the distance of your camera from the detected motions?
 

Reconfigure your settings, follow the steps here:

1. Open the Nest app.
2. On the app home screen, tap Settings.
3. Select Notifications.
4. Select your preferred camera to change alert settings for.

Let me know how it goes.
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie