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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 201 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15916 Views
  • 0 replies
  • 6 kudos

How to setup Nest battery camera without the QR code

HelloI have managed to misplace the QR code for the camera and am trying to setup using the Setup Code on the device. I have followed the advice in this post (e.g. reset the camera) but I keep getting a 'Wrong setup code' error. I have triple checked...

james53 by • Community Member
  • 883 Views
  • 4 replies
  • 0 kudos

Nest Doorbell Not connecting to Google after Reset

I recently changed routers and as a result my WIFI name and password had changed. So i factory reset the Doorbell in order to set it up again on the new WIFI. It seems to connect to the new WIFI alright but gets to the finishing up stage and comes up...

Nest Doorbell Battery won't factory reset

My doorbell and working fine, but then a couple days after a power outage, I noticed the camera was offline and couldn't reconnect even though battery was over 70% and it was hardwired to the electrical. I tried rebooting the doorbell as well as my i...

EazyE by • Community Member
  • 1561 Views
  • 3 replies
  • 0 kudos

Google Nest Doorbell (battery) doesn't chime indoors

I recently installed a new modem and had to reset all of my devices. Previously, the Google Nest Doorbell (battery) was able to chime on my electric chime indoors. I have set up the doorbell 5 times so far. The last attempt allowed a single chime on ...

NeightR by • Community Member
  • 1425 Views
  • 5 replies
  • 0 kudos

Outdoor Nest Camera - no video

My outdoor Nest Camera won’t show video. It gives a message: Live video is unavailable. The camera may be unreachable or saving battery. I have Wi-Fi connectivity and camera is plugged in. I get notifications from the camera or people or cars but no ...

George4 by • Community Member
  • 1418 Views
  • 8 replies
  • 0 kudos

Nest Cam - Wired Indoor

Had to reset router and changed back to original password for router. Cameras will not connect to either the Netgear router or my cable modem/router. Goes through most of the set up, then when it says "finishing up", 10 seconds later it says "somethi...

jhnatsch by • Community Member
  • 315 Views
  • 0 replies
  • 0 kudos

I need a replacement part for the Nest doorbell mount

Hi, I cannot find where I can buy a replacement metallic backplate for the mounting of my doorbell. The old mount fell off the wall and scratched the camera lens, we bought a mount that connects to the door now, but it keeps saying its unmounted. I t...

aronmb23 by • Community Member
  • 728 Views
  • 3 replies
  • 0 kudos

Nest Camera Volume

The volume on my wife’s android is super low when people at the door are talking. They can hear her fine, but she can barely hear them. I have an iOS device and do not have that problem.

ScottyM by • Community Member
  • 1122 Views
  • 7 replies
  • 0 kudos
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