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Add Nest Cam (2nd gen) to Google Home

Aanholt72
Community Member

I cannot add my new Nest Cam to the Google Home app. The app asks to create a new Nest-network and than this message pops up: "Problem when connecting to the cloud"

How can I solve this?

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Do you have a G-Suite email account as they are not supported.  You have to use a regular old gmail account for Nest Cameras.

janthadeus
Community Specialist
Community Specialist

Hey Aanholt72,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Thanks for the help, EmptyNester and Emerson.

 

Best,

JT

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@Aanholt72 thanks for reaching out. Let's go ahead and get it sorted out. To know more about this issue, I'd like to ask some questions: what type of Nest Cameras do you have? How far is it from your WiFi router?

 

Keep us posted.

 

Thanks for answering EmptyNester.

 

Regards,
Emerson

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best regards,

JT