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All nest cams showing off line except Google doorbell

KeithCr
Community Member

‎07-16-2024 04:31 PM

Hi folks,

All my Google devices are showing off line, X2 nest cams / floodlight cam and several Google bulbs and smart switches. The only thing that is showing online is my battery Google doorbell. 

I have tried powering down cameras etc, makes no difference. All cameras showing green LED as normal. 

 

Any help would be gratefully appreciated. 

 

@

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ByronP
Community Specialist
Community Specialist

‎07-19-2024 10:25 AM

Hi KeithCr,

 

Thank you for posting here in the community. I'm sorry that all your Nest devices are showing off-line. This could be frustrating since only one Nest Doorbell battery is still connected, and you tried all the troubleshooting steps, but it still doesn't work. But not to worry; let me check other options.

 

  • Can you please confirm if your Nest devices are in the same "home/structure"?
  • Did you recently have any power outages or WiFi downs?
  • Have you noticed any recent changes in the home Wi-Fi network?
  • Is the Wi-Fi router or access point within a reasonable range of between three and fifty feet from the Nest devices?

 

Please keep me posted. I'll look forward to your response.

 

Regards,

Byron

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