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Backplate for nest hello…top tab broken….how to get replacement?

Community Member

The aluminum backplate that attaches to my brand new nest hello doorbell is broken and the top tab appears to be damage.   The doorbell itself it not held securely, so I need to get a replacement.   I can find anywhere that this can be ordered?    Can anyone direct me to how to resolve?   This is a brand new unit, which has been installed for less than two weeks.   


Community Specialist
Community Specialist

Hey there,


Thank you for your patience. I have submitted the request for a replacement, and here is your Case Id: 8-5743000031894


Please note: there are once I have submitted the request, I will be locking this post as soon as the request is submitted.


Best Regards,