Battery Camera will not charge

[jeremecadorette]

My nest camera will not charge.  I have three cameras and the charger works on the other two.   The camera is still under warranty and I have filed a claim one week ago and have gotten no response yet.  Is there a way to get this rectified quicker.  

[RXShorty]

Hi @jeremecadorette 

You could try reaching out to Google Nest Support.

If you choose next with every question you will have an chat option for contact.

Please note that this is only during working hours. ☺️

[Anonymous]

Yep quick to take your money when a warranty or faults iare nvolved they drag their feet. Standard stuff from google. 

[Juni]

Hi folks,

Thanks for the help here, RXShorty.

jeremecadorette, thanks for posting and for being a step ahead of us. Please fill up this form with all the needed information, then let me know once done.

Regards,

Juni

[jeremecadorette]

Done.  How do I get someone from Google to handle the repair/replace of this camera. 

[Jenelyn_O]

Hi jeremecadorette,

Thanks for the update. We haven't received your form. Please fill it out again using the same email you're using on your Google Nest Community account. Please let us know once done.

I appreciate your help, @RXShorty and Juni.

Best,

Jenelyn

[jeremecadorette]

It is completed again. please advise

[Jenelyn_O]

Hey jeremecadorette,

Thanks for filling it out again. I now received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Cheers,

Jenelyn