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Battery Doorbell - "Camera Unavailable"

GarettYEG
Community Member

Hi there;  around mid last week (April 25 - 29, 2022), my google battery doorbell stopped recording video.  The message I now get is "camera unavailable".  I've done all the troubleshooting, from deleting and reinstalling my camera to resetting my wifi.  No changes were made to my system during this week, so I am assuming this is the result of something on Google's end (hence referencing the date range - possible updates?).  The only post I can find on this on reddit was from someone who had google wifi, so that's not helpful to me.  

The doorbell still rings, but there's no video-recording and hence no history.

Has anyone else experienced this, and found a solution?

1 ACCEPTED SOLUTION

GarettYEG
Community Member

The problem was defective hardware. Please close the thread. 

View solution in original post

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

GarettYEG
Community Member

The problem was defective hardware. Please close the thread. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.