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Best Camera Peeling - looks awful

Nestuser12345
Community Member

My Nest doorbell camera (wired) is peeling and looks awful. Has that happened to anyone. Believe I am just passed the two year warranty. Expensive to just go out and replace. 

1 ACCEPTED SOLUTION

MplsCustomer
Bronze
Bronze

@Nestuser12345 

It seems the Google Nest Hello Doorbell has two inherent design flaws:

  • The first is that the face of the doorbell often starts to peel after one or two years. This forum has over 320 threads on "peeling" Nest Hello doorbells. One of ours, 23 months old, starting peeling a few months ago.
  • The second is that the internal battery often starts to fail after one or two years, causing the doorbell's camera to go offline briefly whenever the doorbell is pressed. (See this thread with 819 replies: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto....). A few months ago, this started happening to our 23-month-old Nest Hello and our 25-month-old Nest Hello.

In both cases, Google Nest says it "cannot" replace the doorbell if the 1-year-warranty has expired.

Our workaround for the peeling was to purchase a silicone cover for the doorbell. Our workaround for the failing internal battery was to turn off our indoor chime and rely on "Visitor announcements" on our Nest Hubs and Nest Mini; with the indoor chime turned off, the camera does not go offline when the doorbell is pressed.

You can, of course, try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see if they'll make an exception in your case.

View solution in original post

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@Nestuser12345 

It seems the Google Nest Hello Doorbell has two inherent design flaws:

  • The first is that the face of the doorbell often starts to peel after one or two years. This forum has over 320 threads on "peeling" Nest Hello doorbells. One of ours, 23 months old, starting peeling a few months ago.
  • The second is that the internal battery often starts to fail after one or two years, causing the doorbell's camera to go offline briefly whenever the doorbell is pressed. (See this thread with 819 replies: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto....). A few months ago, this started happening to our 23-month-old Nest Hello and our 25-month-old Nest Hello.

In both cases, Google Nest says it "cannot" replace the doorbell if the 1-year-warranty has expired.

Our workaround for the peeling was to purchase a silicone cover for the doorbell. Our workaround for the failing internal battery was to turn off our indoor chime and rely on "Visitor announcements" on our Nest Hubs and Nest Mini; with the indoor chime turned off, the camera does not go offline when the doorbell is pressed.

You can, of course, try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see if they'll make an exception in your case.

Hi folks,

 

I appreciate your help here, MplsCustomer.

 

I want to check if you still need help. Don't hesitate to reach back if you do. 

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi Nestuser12345,

 

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT

Sounds like there is nothing I can do. Google makes a poor product and won’t provide a replacement. 

Hi Nestuser12345,

 

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey Nestuser12345,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
 

Thanks,

Archie