08-14-2022 08:30 AM
My Nest doorbell camera (wired) is peeling and looks awful. Has that happened to anyone. Believe I am just passed the two year warranty. Expensive to just go out and replace.
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08-14-2022 10:39 AM - edited 08-14-2022 10:40 AM
It seems the Google Nest Hello Doorbell has two inherent design flaws:
In both cases, Google Nest says it "cannot" replace the doorbell if the 1-year-warranty has expired.
Our workaround for the peeling was to purchase a silicone cover for the doorbell. Our workaround for the failing internal battery was to turn off our indoor chime and rely on "Visitor announcements" on our Nest Hubs and Nest Mini; with the indoor chime turned off, the camera does not go offline when the doorbell is pressed.
You can, of course, try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see if they'll make an exception in your case.
08-14-2022 10:39 AM - edited 08-14-2022 10:40 AM
It seems the Google Nest Hello Doorbell has two inherent design flaws:
In both cases, Google Nest says it "cannot" replace the doorbell if the 1-year-warranty has expired.
Our workaround for the peeling was to purchase a silicone cover for the doorbell. Our workaround for the failing internal battery was to turn off our indoor chime and rely on "Visitor announcements" on our Nest Hubs and Nest Mini; with the indoor chime turned off, the camera does not go offline when the doorbell is pressed.
You can, of course, try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see if they'll make an exception in your case.
08-17-2022 06:50 PM
Hi folks,
I appreciate your help here, MplsCustomer.
I want to check if you still need help. Don't hesitate to reach back if you do.
Thanks,
JT
08-20-2022 06:57 PM
Hi Nestuser12345,
Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.
Regards,
JT
08-21-2022 07:38 PM
Hi there,
Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT
08-21-2022 07:58 PM
Sounds like there is nothing I can do. Google makes a poor product and won’t provide a replacement.
08-22-2022 04:55 PM
Hi Nestuser12345,
Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?
Thanks,
JT
08-25-2022 10:38 PM
Hey Nestuser12345,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
Thanks,
Archie