Beyond Disappointed with Google

[JVB]

• I am extremely disappointed in Google. After buying two more Google products recently I am contemplating even staying with Google. Let down is an understatement.
• I bought two Nest IQ outdoor cameras last year. 7 months after purchase no power to the first camera. I bought a new power cord, regardless of any warranty, and it corrected the issue. Last month my other camera turned off and would not turn back on. I bought a new power cord, even though the existing power cord will still charge my phone ect., hoping this would correct the issue. This did not resolve the problem. The camera is no good after 14 months. I paid for these cameras individually and not in a set at $400ish per. After 3 hours on the phone with google trying to resolve any kind of warranty these cameras may have I was told that my only option is to buy a new one?!... That is completey absurd. I enjoyed my time with these cameras, but I am currently leaning away from Google Nest.
• This kind of customer service should not go unnoticed and should be known to all thinking of buying their product. I have Arlo Pro cameras at my office and 2 years later not one single issue with 4 cameras...
• Google you need to do something about this. Offer something to your customers. A discount on a new camera, replace the camera, DO SOMETHING. If I treated my business like this I would not be in business.

[The_Crafts_Man]

I tend to agree with you.  I also bought 2 NestIQ cameras.  When they work, they work very well, but contacting Google support is nothing less than a nightmare at best.  I'd rather go to the DMV 😡

I've had my camera's for almost 2 years now and the speaker volume is soooooo low, people standing directly under the speaker can barely hear me speaking to them, even though I can hear them just fine.  Additionally, there's no way to check or adjust the volume.  I'm VERY disappointed and considering switching to Ring systems.  At least theirs also have security devices to add to the product line.

[GarrettDS]

Hey there,
I appreciate you taking your time to let us know this feedback about our products. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on. 

Please let us know if you have any other questions.

Best regards,
Garrett DS

[JVB]

To whom it may concern,

Are you able to offer some sort of discount on purchasing a new camera? I still do not have a camera in place of the one that broke. Please let me know. Thank you.

Best Regards,

Jonathon Van Beck

[Brad]

@JVB

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.