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Both Nest Doorbell Cameras Peeling/Failing

CWilder
Community Member

I have two nest cameras at my house and both are falling apart pretty bad. How can I get these repaired or replaced?

 

 Camera 1Camera 1Camera 2Camera 2

1 ACCEPTED SOLUTION

ai
Community Specialist
Community Specialist

Hello CWilder, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 9-8827000031775.
Kindly,
Ai

View solution in original post

4 REPLIES 4

Perplex1
Community Member

They are fine it seems. you just forgot to peel off the plastic when you installed. Now the plastic is cracking and is probably melted on over the time you’ve had it. You can try to meticulously peel and scrape it off, but I would worry about scratches. 

CWilder
Community Member

No,  that was not a removable layer at install. Its a material breakdown issue. 

ai
Community Specialist
Community Specialist

Hello CWilder, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 9-8827000031775.
Kindly,
Ai

View solution in original post

MplsCustomer
Community Member

This looks like the clear protective film that the doorbells are shipped with and that is intended to be removed when installing the doorbells. But it also looks a lot like other customer reports (going back years) that can be found when searching for "peeling Nest doorbell". If it's not the removable protective film, then it seems like a product defect. Our Google Nest doorbells are 29 months old and 12 months old; each gets at least some direct sun part of the day, and each looks like new.

 

Perhaps you can reach someone in support via this link: https://support.google.com/googlenest/gethelp