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Bought a older camera through walmart

Cholter
Community Member

I bought a camera through walmarts website that was in generic packaging. Set it up, added it to my Nest account and everything is going well. My question is, does the previous owner still have access to the camera and video?  or how can I check to make sure this camera was reset properly? 

1 ACCEPTED SOLUTION

EmptyNester
Silver Product Expert
Silver Product Expert

You should be fine.  To the best of my knowledge when the camera is RESET to factory setting it disconnects it from the account holder.   When you installed it, had it would have given you a message that said something like "This devices is registered to another account".  Since it did not do that you should be good to go.  

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5 REPLIES 5

EmptyNester
Silver Product Expert
Silver Product Expert

You should be fine.  To the best of my knowledge when the camera is RESET to factory setting it disconnects it from the account holder.   When you installed it, had it would have given you a message that said something like "This devices is registered to another account".  Since it did not do that you should be good to go.  

Cholter
Community Member

Thank you for the reply!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, @EmptyNester!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

MplsCustomer
Bronze
Bronze

If the previous owner hadn't previously removed the camera from their account, you would NOT have been able to set it up on your account.