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Broken wall mount for Nest Hello

OscarKayzak
Community Member

Hello the wall mount for my Nest Hello broke during installation and cannot be clipped into place. Possible to send a replacement?

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there,

 

I am terribly sorry to hear about your Nest Camera mount issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

 

We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

 

Please let me know if you need any further assistance!

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. I have submitted the request for a replacement, and here is your Case Id: 9-5605000032238

 

Please note: there are once I have submitted the request, I will be locking this post as soon as the request is submitted.

 

Best Regards,

Brad.