Cam not recording events or continuous video

[Russ13F]

I just bought my camera recently and the camera was not picking up activities. When it does pick them up, it's only partial activity. I maxed out the event duration in my settings. Then I upgraded so I could get full video history. I can't see the full video history and the camera is still not showing events. Camera is fully charged, great view of the backyard, etc. I have called customer service before and it didn't fix the problem. 

[MplsCustomer]

@Russ13F 

If you purchased your camera recently you should have the Google Nest Camera (Battery). If you upgraded so you could get "full video history" you should have a "Nest Aware Plus" subscription. However, in order to get 24/7 video history with the battery camera, it needs to be plugged in:

"The Nest Cam (battery) must be connected to a power source to have 24/7 video history. If your camera is battery powered, it will only have event video history, even if you have a Nest Aware Plus subscription."

https://support.google.com/googlenest/answer/9681538

We've had a battery camera for 20 months, plugged in with the optional power cable. If we go to our camera in the Google Home app and click on "History", we get a timeline that allows us to scroll through the last 10 days of history. (It's pretty cumbersome to use, unlike the timeline in the Google Nest app.). If we click on "Full history" we get a list of video events for the last 60 days.

[Anonymous]

The home app is a joke. I haven't been able to use my battery cameras or the associated home app at all for 2.5 weeks now. Prior to the last 2.5 weeks the battery cameras never performed as advertised. My wifi signal is excellent all my software is up to date on all my devices yet the cameras and home app are still unusable. I have a subscription it makes no difference. The battery cameras are not fit for purpose i wish I'd read up on them before purchasing them. I fell for googles advertising pitch and i feel like a fool. Its been over a year and they have just been garbage the whole time.

[Anonymous]

It seems as though this is a very common fault if you work out why please let the thousands of us with the same problem know how to fix it please

[EdmondB]

Hello everyone,

I'd like to jump in here and check if you've seen MplsCustomer response. Let us know if you need more help by replying to this thread.
 

I appreciate the help, @MplsCustomer.
 

Thanks,
EdmondB

[EmersonB]

Hey everyone,

@Russ13F,  we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
 

@Anonymous and @Anonymous, we understand your concern and hope that we can make up with you in the future.

Thanks for answering, MplsCustomer.

Regards,

Emerson

[Lance_L]

Hey everyone, 

It's been a few days since your last reply — I'm going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Lance