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Camera Sharing with a Password - Doesn't work on phone

SteveGriff
Community Member

I want to share my camera feed with someone using the URL and password.  

 

I have this setup on an individual camera and it works great from PC's.

When I try to use the URL on a mobile device, it brings up the website, I enter the password, but the video feed never starts.

Any suggestions?

24 REPLIES 24

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

SteveGriff
Community Member

Are you able to help Brad??

 

Steve

Brad
Community Specialist
Community Specialist

Hey folks,

 

Do you have the 2021 cams? If so, no there is no web-app version for Google home yet. But if you are referring a way to share you video feed, you can share clips and you can learn how to share your live feed here

 

Best regards,

Brad

Gytrdun
Community Member

Neither my older ones or newer ones work (neither DropCam or Nest/Google cams):

From the instructions: "Older cameras controlled with the Nest app have a couple more ways to share video: with a password-protected link or with a public link."

This works in a browser, yes.  But my iOS devices all say "Update your browser" (all iOS devices I share the link with have the same issue)

Brad
Community Specialist
Community Specialist

@Gytrdun

 

I am sorry to hear that it still isn't working for you! You can try to view the cams here

 

Best regards,

Brad

SteveGriff
Community Member

Is that link to the normal URL?

Yes 😞

Gytrdun
Community Member

It’s not the link you would share with someone. I wouldn’t want to give out my personal creds. 

SteveGriff
Community Member

I have the latest cams.  I am trying to share the video feed.  As I stated in April: "When I try to use the URL on a mobile device, it brings up the website, I enter the password, but the video feed never starts."

 

Brad
Community Specialist
Community Specialist

@SteveGriff

 

Currently, we do not have a web app for the Google Home app. The link I shared was for Nest cams. The new 2021 cams are not compatible with the nest app or nest web app. 

 

Best regards,

Brad

Gytrdun
Community Member

All of my cameras are the older version. Again, this is testing to load the shared web link, it doesn’t work on iOS devices, as flash is deprecated.  I was simply trying to share an older dropcam feed with friends/family of a bird nest. They don’t need full credentials. The shared link and a dedicated password would be perfect.  Nobody can get the link to work, it states “Update your browser” on all mobile devices. 

SteveGriff
Community Member

@Brad 

Here are the specs on 1 of the cameras:

ModelNest Cam Outdoor
Serial no.64166688fa1e
Software223-610050

 

So if I am hearing you correctly, with the latest cameras (2021), it is not possible to share a link to view the cameras.  Correct?

The cameras work with the Nest App on my phone and the home.nest.com website on my PC. 

I still don't understand why these "new" cameras don't function as the website you provided suggested (https://support.google.com/googlenest/answer/9227530?hl=en&authuser=1&co=GENIE.Platform%3DAndroid&oc...).

Please confirm and advise.

Steve

Brad
Community Specialist
Community Specialist

@SteveGriff

 

The new 2021 cams are not available on Nest app, they are exclusive to the Google Home App. There is no currently an option to view the new 2021 cams on a computer like you can with the nest web app, as there is no google home web app quite yet. The link you shared will show you how to share a link, but it doesn't work for a web app as there is none for the 2021 Nest Doorbell (battery) or Nest Cam (battery).

 

Best regards,

Brad

SteveGriff
Community Member

@Brad 

Thanks.  You mentioned the doorbell and nest cam (battery).  Those are not what we have.  We have indoor and outdoor wired.  Would that mean that it should work then?

Brad
Community Specialist
Community Specialist

@SteveGriff

 

The previous cams should be able to work with Nest or Google Home apps. It just depends on if you migrated from Nest to Google Home or not. Here is a link to Support who can assist you further. 

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey SteveGriff,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey SteveGriff,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie

Sorry.  I was out of town.

I'm not clear on what should work then.  

My problem is as originally stated:

- I want to share my camera feed with someone using the URL and password.  

- I have this setup on an individual camera and it works great from PC's.

- When I try to use the URL on a mobile device, it brings up the website, I enter the password, but the video feed never starts.

 

I have 2 types of wired camera's, indoor and outdoor, specifically;

Technical info

ModelNest Cam
Serial no.44bb3b003ccf
Software223-610050

Technical info

ModelNest Cam Outdoor
Serial no.18b4306a4e0d
Software223-610050

I'm using https://home.nest.com/ to access the camera setup on my PC.

I subscribe to Nest Aware.

I again just tried "Camera Sharing", giving me a URL https://video.nest.com/live/ and setting a password.  On an Android it just spins after entering the password.

 

So... should this not work?  Any ideas why it doesn't??

Brad
Community Specialist
Community Specialist

@Gytrdun

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad

SteveGriff
Community Member

Thanks Brad.  So is this a known issue?

 

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

SteveGriff
Community Member

Please see my response as a reply above.  

Please do not yet close.

SteveGriff
Community Member

I've heard nothing back on it, so yes I would still like help.

 

Steve

I'm in the same boat.  Seems like everyone that asks this question, it takes too long for anyone to respond, so they close the post with no fix.  My iOS devices all say "Update your browser".  I think this is because flash is deprecated for both Android and Apple devices.