cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Camera black screen on hub

Brendanw80
Community Member

So the problem actually occurs when viewing the camera from the nest hub 2. 

My house as multiple nest products in, one thing we do use is the indoor camera as a nursery camera. 

This means we can view the feed from any hub device around the house at any time.

But the most viewing is from the nest hub in our bedroom at night, which for obvious reasons, we leave streaming until the morning. We did this for around 7 months with no issues. However, over the past few weeks we have woken with the nest hub screen black. The camera is working fine, as I can quickly view the feed on my phone. 

The nest hub states that it is currently streaming the camera feed and is "live", but is only showing a black screen with no audio. 

I know the WiFi is not an issue, before its suggested. We have multiple BT complete WiFi discs through out the house and no other device suffers from low signal or slow Internet connection. 

When requesting to view said camera, it loads up fine and very quickly. But will change to black screen any number of minutes/hours later. 

We worry we may miss our son crying, if the device was to "black screen" whilst we are asleep,  fortunately this hasn't happened yet. But would like to remove any potential for it to do so in the future. 

5 REPLIES 5

Brennihelvete
Community Member

Please read any of the other threads…

I have and still no fix. Thanks for the help

Alex_S
Community Specialist
Community Specialist

Hi there,
 

Thanks for the input, @Brennihelvete.


@Brendanw80, we’ve got feedback from some of our users that the issue in streaming Nest cameras on Google Nest Hub is now working. Try to do a sequential reboot on your router, Nest Indoor camera and Google Nest Hub, then try to stream your Nest Indoor camera again.


Regards,
Alex

Princesss
Community Specialist
Community Specialist

Hi Brendanw80,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey Brendanw80,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess