06-06-2022 11:22 AM
My front door camera goes offline constantly. I need to go to the line where it plugs into the Wi-Fi circle, unplug then plug back in. Then it connects. Not the power outlet, the part that plugs into the round Wi-Fi part. My wi-fi booster is only 10 ft away. Can this be fixed? Thank you.
06-10-2022 03:29 PM
Hey jcarlson9,
I'm sorry to hear that you're having issues connecting it wirelessly. A few questions: when did it start happening? Did you make any changes to your Wi-Fi network? Also, How far is the camera from the router?
Check out this link for additional help.
Thanks,
Archie
06-13-2022 11:25 PM
Hey jcarlson9,
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Archie
06-15-2022 03:55 PM
Hey jcarlson9,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
06-16-2022 06:27 AM
I think the line plugging into the round wifi part is defective. Unplugging it or tapping on it brings it back online. But I think it's out of warranty.
06-16-2022 10:32 PM
Hey jcarlson9,
Let's see — when and where did you purchase it? Also, are you in the same country where you bought it?
Thanks,
Archie
06-20-2022 10:33 AM
I ordered it online. Less than a year ago.
06-21-2022 04:53 PM
Hey jcarlson9,
Thanks for the details. Could you fill out this form and let us know once you're done?
Thanks,
Archie
06-24-2022 07:16 PM
Hey jcarlson9,
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Archie
06-25-2022 10:28 AM
I have filled out the form. If i can replace the camera i would like to. Thanks.