12-08-2022 06:33 PM
I purchased a device from Google that adheres to a window and provides a holder for the camera to view outside. It works great in the daytime but at night all I see is a reflection of the camera I do not see a way to fix this in the help library! I does anybody have any suggestions? Here’s what I see:
12-08-2022 06:53 PM
I'm surprised Google would sell a device like that. What you're seeing is the reflection on the window glass of the camera's high-power infrared light that goes on with night vision. That happens when you mount the camera in front of a window. You could turn off night vision and hope there's enough light outside to get a decent view.
Google Nest itself says:
"Night Vision video quality can be affected by internet speed and other issues. But, most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera, like a shelf, window, window screen, or wall."
12-13-2022 03:37 PM
Sdawgone, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you try changing the position of the camera to ensure the entire front of the camera is unobstructed. Move the camera to another room or area. If the issue persists, gather another screenshot for comparison to the original. For Nest Doorbell (wired), ensure that you use the provided 15 degree wedge to angle the camera away from the object that causes the reflection.
I appreciate the help, MplsCustomer.
12-19-2022 02:01 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
12-21-2022 03:57 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.