Camera nofications have stopped working

[FHardman]

I got my Google nest cameras setup a few weeks ago. The nofications were all coming through fine. I then got a new phone. I'm not getting notifications on that phone and they've now stopped on my old phone. I've gone into settings, apps and made sure notifications are allowed for Home and also turned push notifications on for each camera in the app and set events to notify. The camera is still recording as it should but I'm not getting the notifications ony phone. Have also restarted both phones. Any ideas? 

[maedacortez]

Hi FHardmand,

Thanks for reaching out. I understand you're not receiving notifications, and I know this can be frustrating. Don't worry, I'm here to help! Please visit Camera and doorbell alerts to learn how to activate alerts on your phone.

I hope this helps! Let me know if you have any other questions.

Regards, 

Manuel

[FHardman]

Hiya push notifications is set and the home app has been set in settings to allow notifications. They were working for a bit and then stopped but started again on my old phone. I'm wondering if it's not sure what to do with 2 phones attached to the home app? It seems to work on one phone or other which varys which one 

[maedacortez]

Hi FHardman,

Thanks for replying and trying the steps I sent you. Could you tell me what kind of phone you have? And I recommend you check the notification permissions on your phone to see if they're enabled. You can find these permissions in your phone's settings.

I will be waiting for your response.

Regards, 

Manuel

[FHardman]

Yes nofications enabled in settings for the home app. Samsung galaxy a15.  The notifications started working again for a bit, then stopped again. 

[maedacortez]

FHardman,

Thanks for replying and trying the steps I sent you. Please try turning off and then turning on the notifications again. If this doesn't work, it's very likely an issue with your phone, as you mentioned it works normally on another phone. Here's a link on how to turn off and turn on notifications: Please visit Nest notifications not working. You might also find information about other possible causes there.

I hope this helps!

Regards, 

Manuel