Camera not working

[ChipNowling]

It says can’t reach cameras

[ovidioj · Accepted solution]

Hello @ChipNowling,

Thanks for posting in the community. 
I understand your frustration with the camera not working. I also appreciate your effort. To help me troubleshoot this issue, can you please share with me the following information: 

• What type of camera do you have? 
• Do you see a status light on the camera? 
• How long has the camera been installed? 
• Is this the first time you are encountering this issue? 
• Was there any power outage in your area? 
• Are you using the Google Nest app or Google Home app? 
• Does the app show you online or offline? 

In the meantime, you can try the following steps: 

1. Restart devices: Reboot your phone, router, and modem (for router and modem, just unplug those from the power, wait 2 minutes, and reconnect again to the power).
2. Try moving the camera closer to your Wi-Fi router to see if it improves the connection.

Please let me know how it goes. Thank you. 

Regards, 
Jorge