Hello @ChipNowling,
Thanks for posting in the community.
I understand your frustration with the camera not working. I also appreciate your effort. To help me troubleshoot this issue, can you please share with me the following information:
- What type of camera do you have?
- Do you see a status light on the camera?
- How long has the camera been installed?
- Is this the first time you are encountering this issue?
- Was there any power outage in your area?
- Are you using the Google Nest app or Google Home app?
- Does the app show you online or offline?
In the meantime, you can try the following steps:
- Restart devices: Reboot your phone, router, and modem (for router and modem, just unplug those from the power, wait 2 minutes, and reconnect again to the power).
- Try moving the camera closer to your Wi-Fi router to see if it improves the connection.
Please let me know how it goes. Thank you.
Regards,
Jorge
