Camera set up

[John1915]

So trying to get indoor/outdoor cameras to work. Got Google home app ok. Scan QR code. Seems to prepare camera ok but every time it gets to the next stage in the setup “connecting to joining device” we get “something went wrong try again”. 
Any ideas/help? 

Done all the things you are told to do, phone airplane mode off/on, reset modem etc, to no avail. 

[MplsCustomer]

@John1915 

For a year and a half I've been seeing posts from customers unable to install an additional Google Nest device due to a "joining device" or "assisting device" error. Apparently, Google Nest's install process, instead of letting you enter your Wi-Fi credentials, tries to get those credentials from an already-installed Google Nest device. Unfortunately, that process sometimes fails.

Some customers have been able to avoid the error and complete their install by turning off their other Google Nest devices during the install process. Others have created a temporary second Google Nest "home/structure", installed their device there, then removed the device and reinstalled it in their original "home/structure", and then deleted the now-empty second "home/structure".  Sometimes neither works.

[Jeff]

Hi John1915,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

I appreciate the help here, MplsCustomer and Jeff!

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT