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Camera views on my iPad

Veromonbill
Community Member

Have 2 outdoor cameras, but can no longer view images from either on my iPad.

1 ACCEPTED SOLUTION

EmptyNester
Silver Product Expert
Silver Product Expert

We'll, a couple things. 

Are you using the NEST app with the older generation cameras or are you using the Google Home app with the new cameras?

Next are you able to view the images on other devices such as an iPhone or a computer?

Lastly, make sure on the iPads you have the newest version of the app.  The only way to do this is to go to the App store and searcher the app. Once you find the app it with either say OPEN which means you are all up to date or it will say "UPDATE" which you should do.

I hope this helps.  Please let me know what you find.

 

View solution in original post

5 REPLIES 5

EmptyNester
Silver Product Expert
Silver Product Expert

We'll, a couple things. 

Are you using the NEST app with the older generation cameras or are you using the Google Home app with the new cameras?

Next are you able to view the images on other devices such as an iPhone or a computer?

Lastly, make sure on the iPads you have the newest version of the app.  The only way to do this is to go to the App store and searcher the app. Once you find the app it with either say OPEN which means you are all up to date or it will say "UPDATE" which you should do.

I hope this helps.  Please let me know what you find.

 

thanks

your suggestions resolved my problem

Bill

EmptyNester
Silver Product Expert
Silver Product Expert

Hi Veromonbill,  That is great news.😎.  Please be sure to click on the ACCEPT AS SOLUTION button so this can get closed out and hopefully help other people with similar problems.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @EmptyNester. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.


Thanks,
Steve

Brad
Community Specialist
Community Specialist

Hey Folks.

 

As this issue looks to be resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.