Camera won't record more than 3-5 seconds

[Dannylrios]

My camera (outdoor plugged in) won't record more than 3-5 seconds. I changed the settings to max 3 minutes and put the battery option to highest but still only get 3-5 seconds. What could it be?  Thanks!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I would suggest updating your settings to match what you want to be recorded. It could be that the events being recorded are only that small. The newer 2021 devices are event-based recording devices only. 

Best Regards, 
Brad

[aatienza]

Hey Dannylrios,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey Dannylrios,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[Dannylrios]

Hello, I just realized that I have responded to the email instead of here. Well, I can't seem to make it record more than a few seconds. I tried changing the battery option and changed the video option to record for 3 minutes but it keeps recording a few seconds. Videos are just stopped or cut off. The doorbell works just fine. This only happens to both of my nest battery cameras (they are plugged in 24/7)

[aatienza]

Hey Dannylrios,

Understood. To confirm, do you have an active Nest Aware subscription? If so, could you tell us the type of Nest Aware you have (new Nest aware, Nest Aware Plus)? 

Thanks,

Archie

[Dannylrios]

Just regular nest aware

[Brad]

@Dannylrios

Which Plan do you have? We would like to know the specific if you can!

Best regards,

Brad

[SteveT1]

Hi there,

Checking back in should you still need our help here. Let us know by providing the requested information above. I would also recommend to check if your Nest Cam (battery) is added on the home with the Nest Aware subscription.

Thanks,
Steve

[Jeran]

Hey there Dannylrios,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Dannylrios,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran