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Can not install outdoor flood lights camera

Andrewr
Community Member

My camera was connected. I changed my wifi name and now it will not connect.   

The phone and camera can not find each other.    I have poor wifi outside where camera going but always worked.  

 

Also can not get my Google mesh wifi router to connect (just 1 out of 3) it keeps blinking red. 

 

Will not find the product to select the wifi network being used. 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

To reconnect your camera to Wi-Fi you'll need to factory reset it. See the "Use the Google Home app" section here:
Change camera and doorbell Wi-Fi network - Google Nest Help

For your Wifi point blinking red, that indicates there's a fault with the device. First thing to try is to factory reset the point. If the light stays red, I'd suggest contacting Wifi customer support.

  1. Select "Wifi", type a brief description of the issue, then click "Next".
  2. Click "Other", then click "Next step" until you see the contact options.
  3. Choose to get a call or call or chat with the team as available in your country.

Juni
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for the help here, davidking.

 

Andrewr, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni