Just purchased a Nest Doorbell (Battery), and in the process of attempting to add it to all of the other Google/Nest devices managed by Google Home, I'm running into a Catch-22.
Note: I manage a Google family domain (originally GAFYD and now after several name changes, Google Workspace, I suppose) which has been in place for perhaps 15 years, and has been used to, among other things:
So how do we get beyond this apparent Catch-22 and register the doorbell via Google Home? If this new Google product cannot be made a part of and managed through our existing device framework, it calls into question the stability, reliability, and future for the home management ecosystem Google has promoted for years (and probably expended billions of dollars to build up). Looking for a viable solution to this problem. We have enjoyed Google's products and services for almost 20 years, and would prefer not to be forced to replace dozens of devices and rebuild an environment that took untold person-hours to set up -- if that's even feasible. Please don't force us to leave.
Literally the same situation here! Just got it today... I added a nest hub last month and remember getting a similar prompt but was able to still add it.. which is strange. I will be sending back my doorbell if I cant add it. Very frustrating .
Hi folks ... having same issue here ... not able to add Nest doorbell (battery) to my Home ecosystem connected to my Workspace account.
If your not already aware, the issue is the Workspace account. If your able to use a different regular gmail account, connect your Google Home to that account, create a new HOME, then the add device process will probably work. It worked for me that way, but I don't like this solution as my Hub is not in that HOME.
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.
Unless you have a solution to using the G Suite accounts with Nest doorbell, nothing else to be done. I had to switch to using a regular gmail account just to get my doorbell activated on my account. Pretty crappy I have to create a second email account when I cannot use my main G Suite account.
I'm in exactly the same boat. I've had to connect a Gmail account in the home app to the doorbell. All other devices in my ecosystem are linked to my g.suite (workspace) account and they can't cooperate with each other.
Any other solutions?
Yeah, I am sorry that G Suite accounts are not able to be used. I understand how frustrating this must be, and I feel you. Please let me know if there is anything else I can assist you with. I just wanted to check in and confirm.