Can’t add second camera to my current subscription

[Jewel]

I purchased a second indoor nest camera and foolishly migrated my nest account to Google. Now I can’t add my second camera to the subscription. Get to confirm payment and it says request failed. Tried 3 different cards. So my second camera just does live feed but I need it to record 5 days like my first camera. Spent a week on phone and chat to Google but just gone round in circles. No help at all. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Jewel · Accepted solution]

Thank you. After about 7 days I was able to add my second camera to my nest account. I have no idea if this was as a result of all my calls to Google or whether it just that it took a week for my account to be fully migrated from Nest to Google. 

[Jewel]

Thank you. After about 7 days I was able to add my second camera to my nest account. I have no idea if this was as a result of all my calls to Google or whether it just that it took a week for my account to be fully migrated from Nest to Google. 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Brad]

Hi there,

I am glad to hear that you were able to add your camera in @Jewel! Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[ducchi]

I have the same problem.  Saw other thread on the same topic but no response. Common Nest!  I also have Ring cameras and services, but it a breeze to add new camera and other devices to existing account...