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Can't change WiFi on Nest Doorbell Camera

MOSkoots
Community Member

I tried the steps to update the WiFi, because I had to factory reset my Nest Router hub. WiFi is working for everything else. I have gotten just about everything else connected to my Google Home, but when I do the steps for the Nest WiFi update, it doesn't get past the connecting step. Just spins with the doorbell logo for 30minutes or until I stop it. Anyone have ideas or suggestions?

 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@MOSkoots 

Judging from numerous posts in this forum, updating Wi-Fi settings on Google Nest cameras and doorbells is often problematic, which is why Google Nest recommends setting the network name (SSID) and password on a new Wi-Fi modem/router to the same values used on your old modem/router. These are Google Nest Help's instructions:

https://support.google.com/googlenest/answer/9223711?hl=en

I tried and still didn't work

@MOSkoots 

If you can't get your battery doorbell reconnected to Wi-Fi using Google Nest's instructions, you could try contacting Google Nest Support: https://support.google.com/googlenest/gethelp

aatienza
Community Specialist
Community Specialist

Hey MOSkoots,

 

How's it going? Were you able to reach out to our support team? 

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey MOSkoots,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

@archie, thanks for your help here.


We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT