Can't change video record length from 30sec default

[Jody2032]

I attempt to change the length of the video captured from the default of 30 seconds to any other length of time and it does not take. Once I get out of that option it defaults back to the default of 30 seconds and it will not change.

[gmelanymelissa]

Hi @Jody2032,

Thanks for posting here in the community. I'm sorry to hear you cannot change the video record length. Help's here!

To better understand the situation, I'd like to ask a few questions:

• What kind of Nest camera do you have?
• Did you have this inconvenience before?
• Do you have other Nest cameras? If so, are you experiencing the same inconvenience?

Keep me posted.

Best regards, 

Melany

[Cruiser71]

I am having same issue with my system 

[gmelanymelissa]

Hi @Cruiser71, 

Thanks for posting here in the community. I'm sorry to hear you are unable to change the video record length. I'm happy to help!

To better assist you. I'd like to ask a few questions:

• What kind of Nest camera do you have?
• When did the inconvenience start?
• What troubleshooting steps have you tried so far?

Keep me posted.

Regards, 

Melany