Can’t connect a new battery camera

[Aboynamedxavier]

Hi…

I’m having problems adding a new nest battery camera to my system. Everything I have read says to disconnect the other cameras and install the new one. Then reconnect the other cams. No where does anyone mention how to “disconnect“ the other batter cams. Can someone please advise me how to do this?

Thanks!

[MplsCustomer]

@Aboynamedxavier 

You shouldn't have to remove all of your cameras in order to install a new one, unless something on Google Nest's servers has corrupted your Google Nest "home/structure".  (The circumstances when this occurs are not clear.)

However, if you actually want to do so, then in the Google Home app, select your camera, select Settings, and then click "Remove device" at the bottom of the screen; in the Google Nest app, select your camera, select Settings, and select "Remove camera" at the bottom of the screen.

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I just want to check if you managed to see the response above with the troubleshooting steps that you can try.  Please let us know how it goes.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi Aboynamedxavier,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hello there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn