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Can’t hear anyone through my cameras

Freeman2468
Community Member

I have 4 nest cameras 1 nest with flood light and it works fine I have 1 IQ camera and 2 older nest outdoor cameras the IQ and the 2 older cameras the person outside can hear you but I can’t hear them I tried the nest app and I tried the google home app and I tried another iPhone and having the same problem and these is not good 3 cameras that’s about $900.Thanks what I am saying when they try to talk through the camera I can’t hear them on the apps 

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

Freeman2468
Community Member

Yes I am still having these problem nothing have changed 

Brad
Community Specialist
Community Specialist

@Freeman2468

 

Talk and Listen features can be tricky, so sorry to hear that you are still dealing with this issue! Before we move forward, have you tried to Restart the device or Factory Reset the device? How far away from the wifi router are they?

 

Best regards,

Brad.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.


Thanks,
Steve

Yes I would like to get them fix 

Brad
Community Specialist
Community Specialist

@Freeman2468

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement. 

 

Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

 

Best Regards,

Brad.