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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 879 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 16728 Views
  • 0 replies
  • 7 kudos

Replacement parts

I am missing the base plate and release tool. How do I order replacement parts? Not finding any place where I can get them, Thanks!!

clswingle by Community Member
  • 1237 Views
  • 8 replies
  • 0 kudos

Nest hello doorbell (wired, 1st gen) does not ring outside.

The doorbell is more than 5 years old. It does not ring outside anymore. If pressed multiple times, it will ring the indoor chime but still does not ring outside.In the afternoons, the doorbell faces direct sunlight. Any way to check and fix it? high...

d8ve by Community Member
  • 1519 Views
  • 9 replies
  • 0 kudos

Nest Cam Battery Won't Charge When Plugged In

Whenever my camera dies I dismount it and plug it into the provided charging cable. Whether I use the power brick provided or another usb power source, sometimes the camera will not start to charge. It won't do anything. It just says "device offline ...

rtcager by Community Member
  • 7168 Views
  • 9 replies
  • 6 kudos

Resolved! Google Nest Cam (2nd Gen) not showing up in Nest App

Google discontinued support for my Dropcam and sent me a new Google Nest Cam (2nd Generation). After setting it up in Google Home, the camera is not showing up in the Nest App. I've tried to add it through the Nest App but it just forwards me to the ...

jschrage by Community Member
  • 1387 Views
  • 5 replies
  • 1 kudos

Nest Doorbell (battery) won't connect during setup

Hi, I bought a Nest Doorbell (battery) but the setup just won't work. In the app, I follow the instructions up to the point where the app tries to connect to the doorbell. It is fully charged, plugged in, and the light is blinking blue. However, it d...

sheaff by Community Member
  • 22060 Views
  • 3 replies
  • 2 kudos

QR code says not compatible

Trying ro set up nest doorbell and when I scan QR code comes up with an error message that says not compatible. How do I continue set up?

Ravo by Community Member
  • 1045 Views
  • 5 replies
  • 0 kudos

2 chimes and a lot of wires! How to install?

 Looking for info on how to install a second generation wired Nest doorbell. I have 2 chimes and 2 standard doorbell buttons (front and back/basement entrances). One chime has 6 wires (near the front door where I want to install the Nest doorbell), a...

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PVG by Community Member
  • 945 Views
  • 4 replies
  • 0 kudos
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