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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15745 Views
  • 0 replies
  • 6 kudos

Outdoor camera linked to another account

I seem to have been locked out of my old account with Nest and it will not send me a password to reset and/or remove my old cameras. I have added a new account, but unable to add my old cameras because they are linked to my old account. I have notice...

Black line with 2nd Gen Doorbell wired

I have a few Blacklines/bars with 2nd Gen Doorbell wired>>> Video has 3-4 black bars on the video only at night. After a factory reset and cleaning of the lens still have the same issue. I see others are experiencing the same issue with the 2nd Gen W...

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HV5822 by Community Member
  • 938 Views
  • 6 replies
  • 0 kudos

charging doorbell

I took my back door camera off and charged and got it back on easily. I tried to take the front door one off to charge and it has wires connected on the inside and I can't get it hooked back on all the way. I got the top part hooked but not the botto...

nmk by Community Member
  • 662 Views
  • 3 replies
  • 0 kudos

Inherited an outdoor Nest Cam

Hi there, we’ve just bought a new house and the previous owners left us a note saying that they couldn’t get their nest cam down, and so they had left it for us. I’m trying to set it up on the app using the entry key which I can see (along with the s...

Emmagb by Community Member
  • 2084 Views
  • 8 replies
  • 0 kudos

Nest doorbell unable to find in app for removal

Doorbell (wired) dropped off my app and when I try to add it back it says that i need to have it removed from another account. I am the other account because I am the original account. I did a factory reset and it gives me the same message. Unable to...

mundoponce by Community Member
  • 2254 Views
  • 18 replies
  • 0 kudos

Resolved! Doorbell losing power

Hisorry if this has been covered elsewhere, but I have had to fit a new transformer for my doorbell. It is wired in and all works but then after about 8 hours the power to it cuts out and the boor bell doesn’t work. I take wires out and re fit them a...

Heisenbert by Community Member
  • 1370 Views
  • 7 replies
  • 0 kudos
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