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Cannot Reconnect After Charging

iClick
Community Member

I had my outdoor battery camera setup and working fine.  It needed a recharging but after the recharge it would not connect.  I deleted it from the app and tried to re-enter it but I feel like I'm going around in circles now.  I need help to get this working again.  

2 Recommended AnswerS

EmptyNester
Gold Product Expert
Gold Product Expert

hi iClick,  I'm an end user like you.  I think for this problem your best bet it to speak to an actual google tech on the phone to help you trouble shoot this.  Here is the link that will get you there.    Once they  help you resolve it please return here and let us know how they fixed it.

https://support.google.com/googlenest/gethelp

 

 

View Recommended Answer in original post

EmptyNester
Gold Product Expert
Gold Product Expert

That is great news.   If possible can you fill in a few details about what they had you do to fix it?  Or was it something that had to do at their end.  Also,  Please click the ACCEPT AS SOLUTION button so this can get closed out.

View Recommended Answer in original post

8 REPLIES 8

EmptyNester
Gold Product Expert
Gold Product Expert

hi iClick,  I'm an end user like you.  I think for this problem your best bet it to speak to an actual google tech on the phone to help you trouble shoot this.  Here is the link that will get you there.    Once they  help you resolve it please return here and let us know how they fixed it.

https://support.google.com/googlenest/gethelp

 

 

Thanks, I did just that and we got it resolved.  I can get a little complicated but these folks know what they are doing.

EmptyNester
Gold Product Expert
Gold Product Expert

That is great news.   If possible can you fill in a few details about what they had you do to fix it?  Or was it something that had to do at their end.  Also,  Please click the ACCEPT AS SOLUTION button so this can get closed out.

janthadeus
Community Specialist
Community Specialist

Hey EmptyNester,
 

Absolutely, I appreciate you asking. When pairing the Nest Camera (battery) to the Google Home app, the first thing users should check is the status light of the camera. When the light is either solid white or green chances are it won’t pair to their home WiFi network because it still has the old WiFi settings in it. Performing a factory reset is needed to wipe out its old WiFi settings. After the reset, the light pulses blue, it means the camera is ready to be connected to the app.

 

Have a look at this guide: Set up and connect Nest camera.


I hope that helps.
 

Best,

JT

Wow, that is great.  I know this added clarity will help other people.  Thanks for posting the solution

janthadeus
Community Specialist
Community Specialist

Hey there,

 

You're welcome! I'm glad to be of help. 

 

@iClick, give us a shout if you have any questions in the future.

 

Cheers,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey folks!

 

Awesome, glad to hear! If you need help in the future, you know where to find us.

 

I appreciate your help here, EmptyNester.

 

Thanks,

JT