Cannot find history from yesterday or any other day than today (google nest doorbell 2nd gen, wired)

[gatanasoff]

Hi, I am desperately trying to find my history from yesterday as someone stole the bike Infront of the doorbell camera. I only see events from today and nothing from previous days in my doorbell history in the google home.

Please advise. I tried the troubleshooter and it told that my wifi signal is weak - but I see the live camera. 

[EdmondB]

Hello gatanasoff,

Thanks for posting here in the Community. For Nest Camera or Doorbell recordings of events without the Nest Aware subscription, you only have up to 3 hours of event video history; after that, it will be automatically deleted in the Google Home app. With the Nest Aware subscription, you can save events for 30 or 60 days, depending on the Nest Aware plan you purchase. Check out this link to learn about other features included when you get a Nest Aware Subscription.

Let me know if that helps.

Thanks,
Edmond

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Best,

Zoe

[zoeuvre]

Hi gatanasoff, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe