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Google Doorbell

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GeoII
Community Member

‎07-19-2023 05:43 AM

My doorbell was installed by ADT about 6 months ago.  About a month ago the camera stopped working but the system was online.  After trying to fix the camera issue, the doorbell will not connect using the Google Home App.  I followed the instructions on resetting and trying to add device.  I have tried several times.  The doorbell will charge 100%, however will not connect.  

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MplsCustomer
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Bronze

‎07-19-2023 07:32 AM

@GeoII 

You could try contacting Support, starting with the link below:

https://support.google.com/googlenest/gethelp

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MplsCustomer
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Bronze

‎07-19-2023 07:32 AM

@GeoII 

You could try contacting Support, starting with the link below:

https://support.google.com/googlenest/gethelp

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GeoII
Community Member

‎07-22-2023 04:04 AM

I did the factory reset, which worked.  I just had to go thru the setup procedures again.  It is working fine.

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Alex_S
Community Specialist
Community Specialist
In response to GeoII

‎07-22-2023 11:37 AM

Hi there,

 

Awesome — glad to hear that the issue is fixed! It looks like I can consider this one complete. I'll be locking this thread soon. Should that happen, feel free to create a new thread if you have more questions or other concerns, we’ll be more than happy to assist you.

 

Thanks for the help, @MpIsCustomer.

 

Cheers,
Alex

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