10-05-2021 03:10 PM
Cannot connect my hard wired Hello nest door bell. I get the error code NC013 and cannot move the door bell close to our nest thermostat. Are there any options! Spent hrs trying to get connected and I am not happy! Help please!!
Answered! Go to the Recommended Answer.
10-10-2021 10:16 AM
so after hrs of trial and error, what seemed to work was resetting my hello doorbell, resetting the modern and router and trying to connect. I had it connected to my laptop and was near my nest thermostat and router/modem. My phone app finally recognized the new item - the hello door bell! I did not replace my nest app, which was going to be my next step. Working great. BTW used iPhone 11 Pro max with iOS 14.7.1
10-05-2021 04:58 PM
Your nest thermostat and nest hello don't need to connect to each other they need to connect to your home's Wi-Fi network. I'm not even sure if they would be capable of connecting to each other if they are in setup mode.
10-06-2021 06:37 AM
Instructions just say bring as close as possible to another nest product - and I did do this but no connection to wifi seems to happen. Instructions say it (wired hello door bell) gets the wifi info from the other nest device (thermostat) . Certainly is not a simple install. Went on line to YouTube as well and will be trying to connect with USB cable. On YouTube this seems to be a very common issue - getting the door bell to connect to your wifi!!!!
10-06-2021 06:57 AM
Ignore that, follow the instructions on the link below:
specificaly:
Follow the steps below to add your doorbell to the app and begin installation.
. If prompted, sign in with your Google Account.
.
New device.
10-10-2021 07:32 AM - edited 10-10-2021 07:34 AM
Had this problem once before with the wired doorbell not reading the thermostat on the network. I deleted and factory reset the thermostat so that it didn’t exist (took it off the wall even) then installed the doorbell first. After that, brought the thermostat back. It was a pain to have to redo a working thermostat but everything worked in the end.
10-10-2021 10:16 AM
so after hrs of trial and error, what seemed to work was resetting my hello doorbell, resetting the modern and router and trying to connect. I had it connected to my laptop and was near my nest thermostat and router/modem. My phone app finally recognized the new item - the hello door bell! I did not replace my nest app, which was going to be my next step. Working great. BTW used iPhone 11 Pro max with iOS 14.7.1
10-12-2021 10:29 AM
Hey folks,
Just checking in to see if you still need assistance with this issue. Please let me know!
Best Regards,
Brad.
P.S Thank you for your help, @Rubes and @Ashepherdson ! I sincerely appreciate all the hard work you guys do!
11-16-2021 03:05 PM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks