Cant see hear or talk to the other end.

[Piamia]

I have installed a camera in another country and this morning nest asked me to sign up I forgot password so I changed now I cant get in, see or hear anything. 

Can I talk to someone or is only this way to communicate 

[MplsCustomer]

@Piamia 

When you say "I changed", did you sign in with a different account? If so, then you would have no access to the Google Nest devices attached to your previous account.

You could try contacting Support, starting with the link below:

https://support.google.com/googlenest/gethelp

[Dan_A]

Hi Piamia,

Apologies for the inconvenience you’re having.

I'm jumping in to ensure everything is good here. Have you seen MplsCustomer’s response? Are you using another account to access your Nest device? Is it through the Nest app or the Google Home app? Have you tried reaching out to Google support?

Let us know what type of Nest camera you have so we could take a closer look at them.

Best,

Dan

[EmersonB]

Hello everyone,

@Piamia, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? How many home structures do you have? Are you using the Nest app or Google Home app? You may reach our support team here in this link.

I appreciate the help, MplsCustomer and Dan.

Regards,
Emerson

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, everyone!

Best,

JT