Live video was available but the same video is unavailable on cloud

[jodee1]

I was watching live camera video with no problems or freezing issues.  When I try to go back and watch the same video on the cloud it says video unavailable.   How do I retrieve this video? 

[janthadeus]

Hi jodee1,

Thanks for reaching out. May I know what type of camera you have?

Thanks,

JT

[EmersonB]

Hello everyone,

@jodee1, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Do you have the Nest Aware subscription? We would appreciate it if you could share the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, JT.

Regards,
Emerson

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks for chiming in, Emerson.

Best,

JT