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Cant view nest cam on iphone unless im on the same wifi?

Laurenkk92
Community Member

Hi guys, 

i use our nest cam for a baby monitor but cant view the camera live feed on my iphone through google home app unless im on the home wifi (which is the same wifi as the camera) 

how can I see the live feed when im away from our home wifi? 

thanks! 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

It sounds like you may have your phone set to not allow data over cellular.  If you are on an iPhone go to SETTING and then CELLULAR and then make sure CELLULAR DATA is turned ON.   Now, still on that same screen scroll down and make sure the app (Nest and/or Google Home) is also set to ON as well.  I believe this will fix the problem.  Please return here and let me know if it worked.

Good luck

Thank you so much! All fixed! 🙂 

Excellent,  Please click the ACCEPT as SOLUTION button so it gets flagged as the solution and others can find it more easily.

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Awesome! Great to hear that suggested steps work on your camera. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks for the help here, EmptyNester.

 

Best,

JT