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Forum Posts
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest outdoor camera/flood lights
I have the outdoor nest camera/flood light and it connects to Google Home but when I try to add to my nest it will ask for the setup code or scan QR but then asks for the last four of the serial number but does not allow me to add it. I cannot get an...
Replacement Nest Cam Base
Hi there, I've misplaced the base for my Nest Cam (battery) and am wondering how I can go about finding a replacement. I have seen a few people with the same issue and it seems like Google can offer a replacement in certain circumstances. There also ...
Person event not recognized as a Familiar Face
I often receive a notification of an (anonymous) Person event, rather than as someone already in my Familiar Faces library. How do I add a photo of the event to the existing set of images for a person already listed as a Familiar Face, so it gets cor...
How does this happen
How can you possibly sell me a NESTCAM with floodlight that doesn’t work with the NEST app. Please do not force the Google app on people who never wanted Nest to be a part of Google. i have 8 Nest cameras, Nest Guard, Nest Protect and Nest + Yale doo...
Brand new wired doorbell stopped working
I had a wired hello installed in my home two weeks ago. Everything worked fine but today we had to turn the power off for a few minutes. When I flipped the breaker back the hello stopped working. I get a ‘camera is offline’ error. I also tried to pop...
Cracking and peeling wired doorbell out of warranty
Just had the worst customer service call I’ve ever had with any company. I had the wired nest doorbell professionally installed just over a year now (5 days out of warranty) and have noticed some cracking and peeling happening around the button and l...
My nest indoor cam usb port is misplaced and customer service are not trying to help
I bought nest cam indoor from a year and a half and now the usb port inside the camera is misplaced so the cam is not working. I contacted the customer agent and they were very rude trying not provide any solution. They are just saying it s out of wa...
Nest Hello Doorbell peeling and cracking
I’ve noticed this issue occurring on what is my second nest doorbell (the first failed to stay powered via doorbell wiring after a year). I’m concerned this doorbell will being to suffer issues such as this. What’s going on here Google? My first one ...
Stolen device
My device was stolen and I have a police report. Am I eligible for a replacement?
Event History loads instantly on Pixel 6 but not wife's iPhone
My event History loads instantly on my pixel 6 for my doorbell and 1 outdoor camera. My wife on her iPhone on the same wifi can't get the event History to load. The live video works for her but events either take minutes to load or just never load. L...
