Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest cam charging issue
I am having a charging issue i am using original cable and charging block.. takes very long to charge with all my cameras.
Power cable rotted out by sun
My outdoor nestcam power cord has turned to dust almost. Here in Florida it does not take long for this to happen. Is this cord repairable? I have included pictures of the issue.
Google nest doorbell will not reset
So my Google nest camera was saying offline so I tried charging it and reinstalling to frame. I decided to remove it from home and do a factory reset. But when holding the reset button I never get a yellow light or audible noise for the reset chime. ...
Resolved! Google wireless camera will not connect
Hi today I purchased a Google wireless indoor outdoor camera. If I create a new home within the nest app I can get the camera setup. However if I try and add it to my existing (real) home the connect process fails. It seems to want to pull details fr...
Resolved! Nest Hello error code NC016
Moved into a house with existing Nest Hello. I tried setup from Nest App, but it fails and gives error code NC016. Help pages list suggestions for about 100 error codes, but not NC016, so I'm stuck.
Doorbell Notification with sound
Hi. I'm attempting to get some sort of notification with a sound (like when someone send you a text) for when someone rings my doorbell. I have an Android phone. I've looked in the home app in notifications and do not see anything for sound. I've eve...
Nest Doorbell Replacement Parts
I cannot find any third party providers for replacement baseplates for my nest doorbell. Where can I order a new one? There's no way for me to use the doorbell without a baseplate.
more than one home
I have a Google cam (battery) in 2 locations, each location is in a different "home" (different wi-fi, etc). I can easily view each cam on my iPhone by specifying/selecting the particular "home". However, with my just-acquired Google Hub (2nd gen), I...
Door bell peeling
I have a Nest Hello doorbell that is peeling and out of warranty, and I contacted Google via chat this evening to see what they would do. After spending time on chat, providing everything requested, I was told that they could not replace it because i...
Wasserstein Solar Panels for Nest Cam Battery
Just purchased the the Nest Cam Batter, and would like to purchase the solar panel to keep a full-time charge. I see that the Google Store offers a 2.5 W option (made by Wasserstein), and the Wasserstein website offers a 3.5 w option as well. Is this...
